Full-time position starting at $26/hr with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program
• Lots of room for advancement

Program Description

Starbucks will partner with Catholic Community Services (CCS) for an outreach and engagement program in select Starbucks stores in Seattle. CCS King County provides a wide array of services to people living in poverty.

The outreach staff are trained to always keep their eye on the bigger picture, not just the immediate situation. Each encounter combines triage and management. Engagement will begin in and around store locations and will have the flexibility to move to other locations as appropriate and necessary.

Position Description

The Outreach Case Manager works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships the team focuses on reducing harm and supporting healing. The team also bridges gaps and helps individual’s access essential resources such as housing, health care, entitlements and treatment.
The Outreach Team has the capacity to provide Starbucks market based outreach and care coordination services to people who are in crisis. The Outreach Case Manager will coordinate with team to conduct individual store and adjacent street outreach in alignment with best practices for safety and client engagement. These positions will engage individuals in designated market areas and help facilitate linkages to resources and housing. Each full-time outreach position will provide services to individuals for the following purposes:

1. Improve community health and safety by working to resolve the underlying needs of people living on the streets;
   
   
2. Focus on the highest impact people and most problematic locations;
   
   
3. Provide information and education to the community about the state of homelessness and opportunities to care for individuals on the street in their community.

The Outreach Team will provide a range of services to people who are in crisis, including Coordinated Entry Assessments; transportation assistance to home community; survival services; connections to shelters/sanctioned encampments; and/or medical/mental health/substance use disorder referral and treatment.

• Provide effective services to individuals who are in crisis in and around Starbucks locations in designated market areas through:
  
  • Initiating contact with people and explaining available service to them.  Starbucks personnel may provide the Outreach Team with leads/information/referrals.
    
  • Repeated contacts, developing relationships with individuals in order to assess their service needs and responding with appropriate referrals and linkages to resources.
    
  • Helping individuals to reduce barriers and providing direct support to access community resources such as personal identification, shelter, housing, entitlements, medical care, behavioral health treatment, etc.
    
  • Referring eligible individuals to more intensive case management programs when indicated.
    
  • Developing and maintaining productive relationships with all community partners through timely and effective communication and participation in all required meetings and activities.
    
  • Developing and maintaining a working relationship with other outreach programs to facilitate effective collaborative efforts and prevent needless duplication of services.
    
  • Developing and maintaining effective relationships with shelters and other programs that provide direct services to the target population and coordinating client access to these resources.
    
  • Advocating for individuals living outside with a wide variety of other service providers.
    
  • Identifying gaps and barriers in available community resources and advocating for systemic changes to improve quality and coordination of community services.
  • Documenting activities according to agency and contract requirements
• Maintain client records and case notes, and input data on clients into HMIS and/or ShiftNotes.
• Attend staff meetings, workshops, retreats, community meetings and in-service training as provided.
  
• Maintain accurate record of hours worked and turn in timesheets on schedule.
  
• Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
• Other Duties as assigned.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material.  Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.  Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Physical and Mental Acuity Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms.
• Able to speak clearly in person and on the telephone.
• Able to hand write legibly.
• Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
• Able to sit for sustained periods of time.
• Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
• Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment.
• Ability to prioritize multiple tasks, and to work independently and as a team member.
• Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
• Regularly able to perform duties as assigned.
• Able to make independent decisions and apply sound judgment in performing job duties.

• Bachelor’s degree in social work, social services or related field. Relevant work experience may substitute for part of the educational requirement.
• One year direct services experience with vulnerable populations including people in homelessness, with mental illnesses or substance use disorders.
• Demonstrated ability to respectfully engage with individuals experiencing homelessness and behavioral health conditions essential.
• Must be able to attend weekly staff meeting.
• Understanding of problems homeless men and women often face, including alcohol and drug abuse, mental illness, trauma, domestic violence, and long-term homelessness.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Excellent office computer skills, written and oral communication.
• Ability to work independently and as a member of a staff team.
• Must be a self-starter.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Willingness to learn and work within a diverse environment.
• Criminal history background checks are required prior to employment.
• Experience and commitment in providing services from a harm reduction perspective.
• Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation.
• Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public.
• Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
• Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).
• Proof of negative TB test within past 12 months and ability or test within first six months of employment.
• Valid Driver’s License and acceptable driving record required.

Preferred Qualifications

• Knowledge of the local homeless services and resources.
  
• Experience with chronically homeless adults.
  
• Proficiency in a secondary language.
  
• CPR / First Aid training.
  

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.